![]() WFL: “This is the account I get with your social” WFL: “I’m sorry, but when I enter your social, I get this account” Me: “Yeah…more than 4 years ago, and Wachovia didn’t have a problem with that” Me: “That’s my ex wifes house, the house is her’s per the court judgment.” WFL: “Um…I think I can look that up…one second…” ![]() ![]() Me: “No, I’m looking at my account on-line right now, and I’m up to date. You’ll need to make a payment to catch up” That’s not my mortgage account, and the past due amount is less than my mortgage payment, which I am completely up to date on” Me (must…control…rage): “Look…can you tell me what kind of account it is?” It has your phone number, and the account number I gave you. Unless you can give me the correct account number, I can’t help you.” WFL: “Wells Fargo account numbers have more digits than that. Me: “The letter says ‘Account Number’ with that number. WFL: “I’m sorry, that’s not a Wells Fargo account number. Me: “Riiiiight…I have a letter that says I have a past due account, but it’s not one of my accounts”. Wells Fargo Lady (WFL): “Hello?” (yes…no “Wells Fargo” or “how may I help you”) I get a letter from Wells Fargo saying I have an account that’s past due, an account I don’t recognize. For 4+ years, I’ve gotten my Wachovia statements, my ex got hers, and all was well. We got new bank accounts, I got a new mortgage. I’ve been divorced for more than 4 years. Apparently, they’ve just decided that they’ll just merge whatever else they want to while they’re at it. We know Wells Fargo just “completed” the merger with Wachovia. After trying to fix it and deal with some Wells Fargo customer service reps who clearly needed counseling, the man is ready to break it off with his bank too. Merging the two bank’s databases resulted in the husband getting bills and statements for his ex-wife. When Wells Fargo and Wachovia got married, it was bad news for this divorced couple.
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